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Meeting Date:
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2/27/2025 - 6:00 PM
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Category:
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Purchasing
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Type:
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Action
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Subject:
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12.22 RightStar Service Desk Software Purchasing Reference 10035
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Strategic Plans:
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Priority 1.3 1.3 Build and implement a district-wide data warehouse complete with multi-source information and unified business rules that support real-time data integration, quality control, and data mining and analytics to improve achievement, instructional practice, and organizational efficacy. Priority 1.7 1.7 Develop and implement a Hybrid Learning Plan that establishes policies, procedures, and practices for all areas of district operations, articulating how the district operates in-person and virtually as well as during extended closings. Priority 2.2 2.2 Develop a digital learning platform that enables students, teachers, and caregivers to actively engage with educational content in classroom or virtual settings. Priority 4.6 4.6 Build capacity to provide technology-based professional development and continuous learning opportunities.
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Enclosure
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RightStar quote
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File Attachment:
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Summary:
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WHEREAS, the Newark Board of Education currently utilizes and desires to continue to utilize Remedyforce by RightStar software for automating technical incident reports and solution management for the Information Technology Help Desk; and
WHEREAS, in accordance with N.J.S.A 18A:18A-5a (19), the District is authorized to award a contract without public advertisement for the provision or performance of goods and services for the support or maintenance of proprietary computer software and hardware; and
WHEREAS, the contract term is February 28, 2025 through February 27, 2026; and
WHEREAS, the recommendation for award of term contract was reviewed and approved by Abdullah Ansari, Executive Director of Information Technology.
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Funding :
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Subject to availability of funds.
10-11-000-252-340-304-000-000
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Recommendation to the Board:
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NOW THEREFORE BE IT RESOLVED, that the Newark Board of Education hereby accepts and approves the award of term contract for RightStar Service Desk software for a contract term of February 28, 2025 through February 27, 2026 as follows:
RightStar, Inc., Reston, VA at a cost not to exceed $45,994.78
Explanation: To provide technical incident reporting software for the Information Technology Help Desk.
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Approvals:
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Recommended By:
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Signed By:
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Susan Balbosa - Contract Administrator 2
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Signed By:
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Ty-Shanique Addison - Principal Fiscal Analyst
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Signed By:
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Abdullah Ansari - Executive Director IT
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Signed By:
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Sherelle Spriggs - Director Support Services
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Signed By:
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Valerie Wilson - School Business Administrator
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Signed By:
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Roger León - Superintendent
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Vote Results:
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| Original Motion | Member Daniel Gonzalez Moved, Member Helena Vinhas seconded to approve the Original motion 'NOW THEREFORE BE IT RESOLVED, that the Newark Board of Education hereby accepts and approves the award of term contract for RightStar Service Desk software for a contract term of February 28, 2025 through February 27, 2026 as follows:
RightStar, Inc., Reston, VA at a cost not to exceed $45,994.78
Explanation: To provide technical incident reporting software for the Information Technology Help Desk.'. Upon a Roll-Call Vote being taken, the vote was: Aye: 9 Nay: 0. | | The motion Carried 9 - 0 | | | | | Helena Vinhas | Yes | | Kanileah Anderson | Yes | | Allison K. James-Frison | Yes | | Daniel Gonzalez | Yes | | Crystal Williams | Yes | | Vereliz Santana | Yes | | Hasani Council | Yes | | Josephine Garcia | Yes | | Dawn Haynes | Yes | |
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